MikeCLovett
01-16-2004, 05:37 AM
I feel a sense of betrayal and perhaps this is unfair. I realise that HR have led me to expect a certain level of service and when this has not been realised (when I have needed it most), I feel betrayed.
I guess it is to HR's credit that I have such expectations. Clearly, I need to reassess my understanding of what HR can reasonably be expected to deliver.
I have a client with deadlines. A bonus to complete early, something I could have achieved, has been lost. I needed HR to provide me with a working SSL equipped server.
They failed.
Well... here is the story.
The server was eventually 'available' on Monday but ftp was not working correctly. I could log in fine but I could not see the usual HR account directory listing. After logging in I saw a blank.
This was fixed but I found I still could not upload files, create directories or any of those other rather essential items.
They suggested I use passive ftp. This I did and still received the same problem - "Permission Denied".
At this point the priority tickets I had raised vanished from my billing. So no charge, thanks HR... but I would rather have paid and had a fix. But I guess the time period had expired so you were being true to your word.
I raised another priority TT last night. I have had no reply.
I accept that I may need to do something at my end to make things work. However I have no difficulties with my other HR accounts. Nothing has changed at my end of things but I am ready to take advice... perhaps an SSL equipped semi-ded account has a slightly different ftp setup and thus the client needs adjustment.
If so do tell.
Alternatively perhaps the server settings for ftp are borked (as we say round here - 'knackered' is another good word). Perhaps HR should devote some time to finding out and indeed if this is a work in progress to tell me so.
In the meantime I will be looking for an alternative host. I need the server working for Monday. One way or another this will happen.
I have had one other problem which dragged out. I suspect that HR are very good at the run-of-the-mill typical problems. However anything out of the ordinary, anything that requires a bit more effort, more time, these kinds of problems are seemingly ignored.
Perhaps they are working on it. If so they could have told me. I suspect they would rather ignore it given their many other activities.
When I get back to my desk, my real desk... I will quote a TT.
Help?
I guess it is to HR's credit that I have such expectations. Clearly, I need to reassess my understanding of what HR can reasonably be expected to deliver.
I have a client with deadlines. A bonus to complete early, something I could have achieved, has been lost. I needed HR to provide me with a working SSL equipped server.
They failed.
Well... here is the story.
The server was eventually 'available' on Monday but ftp was not working correctly. I could log in fine but I could not see the usual HR account directory listing. After logging in I saw a blank.
This was fixed but I found I still could not upload files, create directories or any of those other rather essential items.
They suggested I use passive ftp. This I did and still received the same problem - "Permission Denied".
At this point the priority tickets I had raised vanished from my billing. So no charge, thanks HR... but I would rather have paid and had a fix. But I guess the time period had expired so you were being true to your word.
I raised another priority TT last night. I have had no reply.
I accept that I may need to do something at my end to make things work. However I have no difficulties with my other HR accounts. Nothing has changed at my end of things but I am ready to take advice... perhaps an SSL equipped semi-ded account has a slightly different ftp setup and thus the client needs adjustment.
If so do tell.
Alternatively perhaps the server settings for ftp are borked (as we say round here - 'knackered' is another good word). Perhaps HR should devote some time to finding out and indeed if this is a work in progress to tell me so.
In the meantime I will be looking for an alternative host. I need the server working for Monday. One way or another this will happen.
I have had one other problem which dragged out. I suspect that HR are very good at the run-of-the-mill typical problems. However anything out of the ordinary, anything that requires a bit more effort, more time, these kinds of problems are seemingly ignored.
Perhaps they are working on it. If so they could have told me. I suspect they would rather ignore it given their many other activities.
When I get back to my desk, my real desk... I will quote a TT.
Help?