Help

[michaelP]

I have submitted a TT but I want to know if I can do it from my account CP or other locations


I have tring to set up my trouble Ticket/Help Desk script ( www.perldesk.com )

Here are the email instructions

EMAIL INSTALLATION
------------------------------------------------------

PerlDesk comes with the added ability to manage
your email communications with customers. Please
follow these steps to set this up.

Install the Perl module MIME::Tools

Open up the include/email.pl and edit the path to
the config file. And the second path to the lang
folder

You must setup your mail software (e.g. sendmail)
so that emails sent to the address(es) of your
choice are piped through to email.pl

If you are using SENDMAIL you must edit your
/etc/aliases file, and add a line similar to the
following:

support: "|/path/to/perldesk/email.pl"

Repeat that line for each address you want perl
desk to control.

If you are using EXIM, pico /etc/valiases/domain
you will need to add the following line:

support@domain.com: |/path/to/perldesk/email.pl

As with sendmail, repeat that line for each
address you want perldesk to manage.

can I configure this, can host Rockets, or will i not be able to use this part of this system?

[michaelP]

well they just replied to my TT, I guess I am just SOL


well that sucks