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View Full Version : Good example of great support.

Infosaurus
02-24-2001, 05:57 PM
I just had a mySQL/PhP problem and support helped me work it out lightning fast. Great support!

Thanks Brendan

Cheers
DCE
02-25-2001, 04:24 AM
I submitted a ticket at 3.05am est
The problem was sorted and the ticket answered within 5 minutes.

A very public THANKYOU

BTW
Do you guys take something to enable you to work these hours?
Brendan
02-25-2001, 06:19 AM
Hi,

Our sleep schedules have slowly been being rotated around the clock - mainly because we get up when we wake up, and work until we cant stay up anymore which is usually around 18 hours... Maybe someday we'll make the full circle back to normal and I wont be wide awake at 5am ;) and asleep while everyone I know is awake.

-Brendan

[Edited by support on 02-25-2001 at 05:32 AM]
JRD
02-25-2001, 09:54 PM
I had some MySQL problems shortly after my site was moved. John from Hostrocket manged to clear these up in short order, and I've been trouble-free since.

Just another iota of support to show they really are trying hard...
JRD
02-25-2001, 10:02 PM
I had some MySQL problems shortly after my site was moved. John from Hostrocket manged to clear these up in short order, and I've been trouble-free since.

Just another iota of support to show they really are trying hard...
spyres
02-25-2001, 10:54 PM
I think things are getting back to normal and I know Brendan and his crew are working really hard and I noticed things are getting much better now! We appreciate the hard work guys!
winzor
02-26-2001, 01:30 PM
They had a few problems but they were handled in a very timely matter with me I believe. Although I must say I sent in a few tickets and never got a auto reply or a regular reply and I had to resort to AIM and a phone call. The ticket system must of been broke. I don't really want to send in a ticket just to see if it's working, so could anyone tell me if it works correctly? Anyway they got me working perfectly now and I am really happy.
petesmc
02-26-2001, 06:04 PM
Maybe you entered an incorrect email adrress or you were using the old ticket system.

Peter
jetsetter
02-26-2001, 06:51 PM
It turns out that if you go to the low bandwidth site, you don't get an email.

If you go to the high bandwidth you do!
Brendan
02-26-2001, 07:54 PM
really? That is really strange - we'll check that out.

-Brendan
spyres
02-26-2001, 07:57 PM
...good to know jetsetter....